I have received exact pick up time after the payment. As we had only hand luggages for the departure I found the pick up time too early so I decided to delay our pick up from the customer service. This was also the first time when I was informed that the voucher must be printed out, which I did not really understand in 21st century when everybody has smart phone and online connection. I sent my questions to the customer service, but the reply I have received was not too helpful: 'On the booking you must input the flight arrival time, not the time you wish to be picked up. You must bring a printed copy of your vouchers so you have all instructions about the transfer when traveling with you.' I had to ask a favour from the hotel staff to print out our voucher and finally as the shuttle service was extremely early, we had to wait at the airport for a long time. Paphos is not a too busy place in off season so there was no extreme traffic. The driver was quick and helpful, anyway.
Our driver was helpful and came on time.