Shuttledirect.com Alpe d'Huez Reviews

Verified transfer reviews from real guests travelling from Alpe d'Huez. Independent reviews from verified customers. Read and compare verified customer opinions and ratings based on true Airport Transfer clients.

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4.6/5
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    10
  • 4
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    8
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4.1/5
  • 5
    55.555555555556%
    10
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    5
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    3
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Mr W B from United Kingdom
(12/01/2014)
Shuttle Direct booking service

Good

Transport company service

Booked on line all easy did wot they said on all information nice clean vehicles

Mr M C from United Kingdom
(06/01/2014)
Shuttle Direct booking service

would have been useful to have contact number on confirmation

Transport company service

on time - nice van

Ms L B from United Kingdom
(23/12/2013)
Shuttle Direct booking service

Booking experience was fine. I used the internet.

Transport company service

Driver was waiting when we arrived even though flight was delayed. He drove very well and was very nice. It was a great experience.

Ms A S from United Kingdom
(22/07/2013)
Shuttle Direct booking service

Very easy to use

Transport company service

Great service

Mr S H from United Kingdom
(23/02/2016)
Shuttle Direct booking service

Service rating :Easy to book the taxi transfers. Possibly a little more expensive than booking local taxis direct but that not as easy.

Transport company service

Our plane was delayed by 2.5 hours but French air traffic control but the taxi was waiting for us. friendly welcome and quick transfer.
Our return trip was booked for around 12 noon giving plenty of time for our 16:20 flight. However the taxi firm were worried about traffic and possible bad weather (it was nice and sunny!) and wanted to move pickup to 9:00. I suggested 10:00 but they wouldn't guarantee making our flight! We were picked up at 9:00 and got to the airport at 10:45! The taxi driver admitted she had to return to Alpe d'Huez twice more for 2 further pickups. I suspect this was the reason for the early pickup and not the traffic. The airport was totally overcrowded with nowhere to sit. As a result of our early pickup we had to wait in very uncomfortable surroundings for 6 hours before going through security!

Dhr. T v from Netherlands
(06/06/2015)
Shuttle Direct booking service

Servicescore : Prettige chauffeur. WiFi aan boord was top.

Transport company service

Prettige chauffeur. WiFi aan boord was top.

Mr P P from Netherlands
(16/02/2015)
Shuttle Direct booking service

It does was it needs to do.

Transport company service

Good, save and capable drivers; both forth and back!

Ms N R from United Kingdom
(10/02/2015)
Shuttle Direct booking service

Website easy to use, although the requirement to print vouchers was not made obvious and therefore overlooked - would be much easier to simply email us the information required.

Transport company service

Driver on outward journey was unwilling to stop for toilet breaks, despite the transfer taking 5 hours due to bad weather.
Driver on return journey was excellent.

Mw. J C from Netherlands
(16/01/2015)
Shuttle Direct booking service

Servicescore : All good

Transport company service

It was good but the driver could have driven a but slower on the mountain since everyone was getting a little bit sick.

Mr I B from United Kingdom
(04/01/2015)
Shuttle Direct booking service

The website was very easy to use.

Transport company service

We'd booked a private taxi for our transfer between Grenoble Airport and Alpe D'Huez. Due to a large snowfall on the day if our arrival our taxi was unable to meet us at the airport. Grenoble airport was total chaos, many people had missed their flights home and we're trying in vain to arrange alternative travel plans. Those of us who had just landed were being advised that the road to the main ski areas were gridlocked with cars and coaches that wouldn't be moving until the following morning. It was the worst scenario you could possibly imagine.
The Actibus desk was doing it's best to deal with a huge number of stranded passengers and we were advised to seek lodging in Grenoble as there was no taxi to take us up the hill.
Luck was on our side however as Actibus managed to get us on a Skiworld transfer bus that had a few spare seats which eventually got us to our resort after a 5 hour trip.
Despite a very difficult situation I was very relieved to has made it To our accommodation in time to get a reasonable amount of sleep when soo many people had to sleep in the airport or on a gymnasium floor.
I'd like to thank the ActiBus employees and in particular Claire who was valiantly managing the desk at Grenoble Airport.
Our return journey was totally hassle free, despite Grenoble airport being a cattle shed which is totally unfit for the numbers of passengers they herd through on a Saturday.
I'd definitely book with Actibus again as they managed to ultimately get us up the hill in what was a horrendously bad situation.

Mr G R from United Kingdom
(04/01/2015)
Shuttle Direct booking service

Booking was straightforward

Transport company service

Outbound was complicated by weather etc. but actibus did seem to make a decent effort
return was uneventful and very satisfactory

Ms R M from United Kingdom
(06/03/2016)
Shuttle Direct booking service

Service rating :Easy to book on-ilne. More expensive than company we used before (already fully booked). Prompt responses to email questions about ski carriage and about departure time. But driver coming to collect us had a different number of passengers on his work sheet than we had booked. Why did he not simply have a copy of our voucher, which was all correct? He never asked to see my voucher and seemed surprised when 19 of us came outside with our luggage to try and squeeze into his 16-seater vehicle. At least the office was open when he phoned them and able to find us another vehicle within about half-an-hour. Would use again if our previous carrier was full, but advise phone to double check timing AND seat-numbers with the local office rather than expecting them to get it right!

Transport company service

Outbound trip pretty good. Driver waiting at arrivals gate. Bus comfortable. But he didn't know the resort and took a while to find the hotel. Return trip more problematic as the driver came in a 16-person minibus for a booked group of 20 passengers. After a fair amount of swearing and some telephone calls, he managed to find another driver who was on his way back from another transfer. So 16 people and all the luggage went off on time, with the rest of us waiting anxiously in the hotel lobby. A second driver arrived about half an hour later but given there had been heavy snow overnight, it was quite a slow journey with a bit of slightly risky overtaking. Luckily we all caught the plane home, so not a disaster but definitely more anxiety than necessary.

Dhr. T v from Netherlands
(06/06/2015)
Shuttle Direct booking service

Servicescore : Chauffeur was onzeker, wat passagier ongemakkelijk gevoel gaf.
Daarbij was de bestelde bus erg krap voor het aantal passagiers. Niet tevreden.

Transport company service

Chauffeur was onzeker, wat passagier ongemakkelijk gevoel gaf.
Daarbij was de bestelde bus erg krap voor het aantal passagiers. Niet tevreden.

Mr M A from United Kingdom
(10/03/2015)
Shuttle Direct booking service

Website worked fine.

Transport company service

The driver became annoyed with our group as we were playing music - apparently he can't drive with music on! Shuttle Direct then cancelled our booking for the return journey without speaking to us!! Won't be using these cowboys again.

Mr Q L from United Kingdom
(05/01/2015)
Shuttle Direct booking service

Yes, it was good.

Transport company service

The shuttle failed to arrive. We had to spend the night at the airport. We finally got to the resort more than 12 hours late.