Save money & time
Left stranded at the airport by a no show at 10:30 at night.
The whole reason one pays more for a transfer is to make your arrival hassle free.
There is also no means to complain on the shuttledirect website. No email address for customer service, no refund policy or means tto address issues like these Only way to deal is with an expensive international call.
They failed to provide the service paid for.
I would give zero stars if I could.