Shuttledirect.com Basel Mulhouse Freiburg Airport (BSL) Reviews

Verified transfer reviews from real guests travelling from Basel Mulhouse Freiburg Airport (BSL). Independent reviews from verified customers. Read and compare verified customer opinions and ratings based on true Airport Transfer clients.

Book now your transfer from/to Basel Mulhouse Freiburg Airport (BSL)
4.4/5
  • 5
    70%
    7
  • 4
    20%
    2
  • 3
    0%
    0
  • 2
    0%
    0
  • 1
    10%
    1
4.3/5
  • 5
    75%
    6
  • 4
    0%
    0
  • 3
    12.5%
    1
  • 2
    0%
    0
  • 1
    12.5%
    1
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Mrs S P from Australia
(05/05/2018)
Shuttle Direct booking service

The driver was at designated pick-up spot,and was very nice and efficient.

Transport company service

The driver was at designated pick-up spot,and was very nice and efficient.

Sr. D M from Spain
(25/04/2018)
Shuttle Direct booking service

lo han hecho muy bien y esperaron a que llegaramos con una hora de retraso

Transport company service

lo han hecho muy bien y esperaron a que llegaramos con una hora de retraso

Ms B C from United Kingdom
(02/12/2016)
Shuttle Direct booking service

Very good service.Received a text message when we landed saying who the driver was and where he was waiting. Flight landed early and the driver was ready waiting for us. Would recommend.

Transport company service

Very good service.Received a text message when we landed saying who the driver was and where he was waiting. Flight landed early and the driver was ready waiting for us. Would recommend.

Mr O A from United States
(26/06/2015)
Shuttle Direct booking service

Easy to use

Transport company service

Great service!

Mr S A from Iran, Islamic Republic of
(24/07/2014)
Shuttle Direct booking service

Excellent

Transport company service

Excellent

Sra M D from Spain
(31/08/2013)
Shuttle Direct booking service

Puntuación del servicio : siempre correctos y puntuales
Producto : nos sería de gran utilidad que la persona encargada de recogernos estuviese bien informada de que los pagos se ha hecho en el momento de efectuar la reserva. En dos ocasiones (moscú y basel) la persona que nos ha recogido no sabía que el traslado había sido pagado on line. Un saludo

Transport company service

Puntuación del servicio : siempre correctos y puntuales
Producto : nos sería de gran utilidad que la persona encargada de recogernos estuviese bien informada de que los pagos se ha hecho en el momento de efectuar la reserva. En dos ocasiones (moscú y basel) la persona que nos ha recogido no sabía que el traslado había sido pagado on line. Un saludo

Mr W H from France
(23/07/2013)
Shuttle Direct booking service

Very professional, and flexible to adjust. We needed to add 2 more passengers. Later, we received an alert notice indicating that a strike may delay the checking process at the airport so I needed to call again to modify the pickup time. Every time they were very helpful and found a solution for us. Excellent service.

Transport company service

Very professional, on time and very helpful for a group of 8 people.

Mme/M S C from New Caledonia
(13/08/2016)
Shuttle Direct booking service

Bon service

Transport company service

Bon service

Mr J M from United States
(07/04/2014)
Shuttle Direct booking service

easu

Transport company service

Patrick Hymel did not use the service the driver was 20 minute late and on the wrong exit Since the driver was to take Dr Hymel to a Swiss hotel, he was standing at the Swiss exit. the driver was on the French side.

I was the second pick up today. I stood at the Swiss side and waited fro 30 minutes. there were other drivers with sign. Finally your driver came into the lobby and said he was waiting outside. He was friendly but I don't think he was outside waiting for me. If he really was outside, he was in error as my directions said the driver would be waiting with a sign (there were many other drivers from other companies.)

Mr A R from United Kingdom
(16/12/2015)
Shuttle Direct booking service

The website and the information required were easily accessible. The booking process was without problems and the confirmation and instructions received by email were good.

Transport company service

The arrival of the flight from Manchester to Basel on December 11 was on time. Contrary to the information and instructions provided, there was no driver waiting on the Swiss side of the arrivals hall with the name of the passenger. After waiting for approximately 15 minutes and a phone call, the passenger was assured that the driver would arrive within 10 - 15 minutes. Following a further wait of 30 minutes and another telephone call, the driver finally arrived, waiting for the passenger outside the arrivals hall. This delay of one hour caused considerable inconvenience.
The return journey on 13 December was equally inefficient. According to the information received, the passenger was due to be picked up from Loerrach to Basel Airport at 18.00 h for a flight leaving after 21.30 h. The passenger telephoned to delay the pick up by 45 minutes, but the driver had allegedly not checked the messages on his mobile and turned up at the original time. Again causing serious problems for the passenger.
As a frequent flyer, often having to rely on airport transport, the passenger confirmed that this was the worst service he ever experienced and it was totally unacceptable.
On expressing his dissatisfaction to the contact at Shuttle Direct , it was confirmed that the person who made the arrangements was entitled to a 50% discount and it is hoped that the company will honour this agreement.
Could the company please advise how it intends to make this payment.