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Booked Shuttle Direct for my teenage daughter who was flying alone to Tunisia. Above all, we wanted peace of mind that she would be met at the airport for reliable transfer to her hotel. Although the transfer went smoothly, I have only given 3 stars. The flight was running very late and she arrived at 2330. We were unable to contact the local service provider to inform them and be assured of their attendance. Also, the UK-dial number (to a Spanish help service) was only available during office hours. The service would be improved by a more reliable help and communication system. I have been stung before by no-show taxis at foreign airports, and peace of mind and reliability are to me as important as good service.
Could not contact local provider to inform of 3 h flight delay. UK help number only active during office hours. Needs more reliable contact arrangements.