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Mr F from IrelandLeft us at the door. Perfect.
Left us at the door. Perfect.
Mr M from United KingdomExcellent service and prompt
Excellent service and prompt
Mr M from United KingdomNo hassle booking, smooth transport from airport to resort and back to airport.
No hassle booking, smooth transport from airport to resort and back to airport.
Mrs M from United KingdomEasy to book. Was waiting for us when we left the airport.
Easy to book. Was waiting for us when we left the airport.
Sra S from SpainMuy bien todo aunque un poco caro.
Muy bien todo aunque un poco caro.
Mr I from United KingdomEasy access.
Flight late arrival. Contact made with driver before luggage collection, no problem.
Mw. H from BelgiumServicescore : heel goed
heel goed
Hr M from GermanyService-Bewertung : Keine beanstandungen
Produkt : Alles hervoragend,sehr nette fahrer
Service-Bewertung : Keine beanstandungen
Produkt : Alles hervoragend,sehr nette fahrer
Mr I from United Kingdomeasy to use. all information that I required to make booking.
Voucher print off had all information for transfer.
Meet and greet at airport excellent along with driver introduction.
Transfer to resort excellent.
Pick up and return trip on time and excellent transfer to airport.
Hr L from GermanyService-Bewertung : Nicht besonders günstig. Aber von der Übersichtlichkeit und Durchführung gut.
Produkt : Pünktliche Abholung
Service-Bewertung : Nicht besonders günstig. Aber von der Übersichtlichkeit und Durchführung gut.
Produkt : Pünktliche Abholung
Mrs M from United KingdomGreat prompt service as said above but found out that it would have been about 20 Euros cheaper in a resort taxi so a bit expensive!
Great prompt service as said above but found out that it would have been about 20 Euros cheaper in a resort taxi so a bit expensive!
Ms I from SpainI did not receive a sms before departure as promised and when I telephoned on the right time, nobody answered the telephone. Finally I found the information on internet.
The bus came 15 minutes late, but transfer was ok.
Sra. I from SpainEspera a otros pasajeros durante más de media hora. No pudieron dejarme en mi destino. El bus no podía maniobrar para llegar. Nadie avisó de esto.
Espera a otros pasajeros durante más de media hora. No pudieron dejarme en mi destino. El bus no podía maniobrar para llegar. Nadie avisó de esto.
Mr M from United KingdomI could not travel and had to cancel. Not impressed by the £10 admin charge to cancel, as it was equally Shuttle Direct's "fault" that I could not travel - they could not have provided the service had I travelled. And the airline paid back all my fare, a far larger sum, without any charge.
I could not travel and had to cancel. Not impressed by the £10 admin charge to cancel, as it was equally Shuttle Direct's "fault" that I could not travel - they could not have provided the service had I travelled. And the airline paid back all my fare, a far larger sum, without any charge.
Mr H from United KingdomI'm usually happy to leave 5 stars but unfortunately this company did not deliver. Private transfer from the airport was put on a bus with others. And the pick up never happened. Almost missed our flight home due to their incompetence. Customer service are non existence and well and truly out of pocket now..
AVOID AT ALL COST
Stay clear if you need to make a flight.
Mrs M from SwedenThey didn’t wait for us when the flight was delayed. Had to take an other taxi. Hope I will get the money back.
They didn’t wait for us when the flight was delayed. Had to take an other taxi. Hope I will get the money back.
Mr M from United KingdomAppalling..they never turned up at the designated meeting place. The hotel receptionist confirmed this was the normal pick-up place for the area. We waited an hour and never had any contact from them. I tried the emergency number and it said it was unobtainable. In the end we had to order a taxi to the airport and would have missed our flight had check-in been busy. I certainly won't be using them in future.
Appalling..they never turned up at the designated meeting place. The hotel receptionist confirmed this was the normal pick-up place for the area. We waited an hour and never had any contact from them. I tried the emergency number and it said it was unobtainable. In the end we had to order a taxi to the airport and would have missed our flight had check-in been busy. I certainly won't be using them in future.
Ms J from IrelandWebsite was easy to use, the actual service was very poor.
I booked private transfers from Ibiza airport, and to the airport the the end of the holiday. They were an hour late collecting us from the airport when we landed, I hand to ring the company to find out why our driver was not waiting for us. The helpdesk told us there were a lot of delayed flights, the drover told us there was a "police control" causing traffic. At the end of our holiday I rang to confirm the time an hour in advance, and still they were 15 minutes late. On the way to the airport the was a large traffic tailback. The company suggested the pick up time to leave to go to the airport, but if these types of delays are to be anticipated, perhaps the company could suggest an earlier pick up time, as we were concerned we might miss our flight. We paid a premium rate to have a private driver and reliable service. The service we received was both unprofessional and unreliable. Based on my experience, I would not use the service again.
