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Ms M from United KingdomWebsite easy to use and quickly provided cost details for return trip from airport to hotel with five passengers
Very impressed with service. Driver was very smart and personable. Easily made contact immediately outside airport terminal. Clear signage using ipad type device. Journey from airport to hotel was very smooth. The vehicle was an MPV type suitable for 5 passengers and appeared to be very clean and well maintained. On return journey a reminder text was sent on morning of pick up and the same driver arrived at the designated time at our hotel. Would highly recommend this service.
Ms V from IrelandAlthough I was waiting and had to ring to be collected they were very professional and pleasant.
I was first to be collected and arrived at the airport in plenty of time.
Ms S from CanadaVery good service ! We took the private driver from the aeroport in Rome to our hotel. The driver was very friendly. Our plane was an hour late but the driver waited for us. We had to pay a 20 euro fee due to our lateness which was fine with us. Overall good service ! I recommend this service.
Very good service ! We took the private driver from the aeroport in Rome to our hotel. The driver was very friendly. Our plane was an hour late but the driver waited for us. We had to pay a 20 euro fee due to our lateness which was fine with us. Overall good service ! I recommend this service.
Mr B from South AfricaVery informative Driver. Real pleasure
Driver was prompt and efficient
Ms L from United StatesMy flight from the Rome airport arrived very late at night and was slightly delayed. My friends and I were worried we may miss our shuttle but a friendly driver was waiting for us with my name on a paper even two hours after our flight arrival. Finding our Shuttle Direct driver was swift and easy. I would definitely recommend this service to anyone.
Our driver drove us to our hotel but the door to our hotel was locked and closed. My friend and I waiting outside for around an hour hoping someone from the reception would come to the door. This wasn't your ordinary hotel. It was a small space. But our driver literally waited with us and somehow got us inside after the receptionist came to the door. With little knowledge of the Italian language, our driver went above and beyond and helped us find a place to stay (after a little mix up with booking times). The driver had a long conversation with the receptionist and even helped us find a room! Our driver literally deserves an award. My friend even gave him a huge tip although tipping is not common in Italy. Amazing service. I'm shocked.
Ms V from SwedenEasy and cheap
In time, convenient, fast
Ms S from IcelandThe website is ok
The driver came on time to pick us up, and was very polite. But I think it is a bit annoying that you need to call to get a pick up time, it would be better to get the pick up time in e-mail.
Fr. E from DenmarkEasy. No problem
Proffesionel. We will book again when we come back. Thank you
Mr D from Maltait took time to get answers for my enquiries. also, I felt I was cheated for having to pay additional 20 euro just to stop at two very close hotels. this translates into 25% additional cost for a 3 minute drive when the trip from Fiumicino costed 82 euro. This might not entice me to book again for your service
very polite driver who was very prudent both with us and the way he drove the mini van
Ms j from United Kingdomservice was excellent i will use again
service was excellent i will use again
Mr R from United KingdomEasy website to use!
Fantastic, on time and very pleasant.
Ms L from SwedenEasy.
Very smooth to have a private driver who drives you to your hotel and from your hotel to the airport without any hassel and wait. Really recommend it!
Mr T from United StatesWebsite a little confusing .prices listed in lbs
Website a little confusing .prices listed in lbs
Mr K from MaltaVery good
Very efficient
Ms T from United Statesvery easy to navigate.
excellent experience. Alexandro was waiting at the gate, but with so many people I could not find him. I called the number I'd received in the text message, and he answered on the first ring and guided me right to him! Wonderful experience.
Ms S from United KingdomExcellent service. Booking online was easy.
My transfer went smoothly. The driver was courteous and helpful.
Ms A from United KingdomExcellent service
Excellent
Ms k from United KingdomExcellent service from shuttle direct as arrival airport changed due to a fire a few days prior to our holiday. Also very helpful when notified 1 day before return that airport was changed again. That's why we always use Shuttle direct .
Polite drivers and turned up on time as usual. Thank you.
hra T from FinlandWeb booking could be clearer.
Transfer service was prompt and drivers were friendly.
Mr R from United Kingdompretty clear - struggled a bit with confirmation screen
excellent in every way - many thanks!
