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Sr. R from SpainCoche y conductor excelente, rápido y puntual
Coche y conductor excelente, rápido y puntual
Ms M from United StatesYou pay extra for convenience and well worth it.
You pay extra for convenience and well worth it.
Mr M from United StatesThe driver was on time, professional, neatly dressed, and drove safely. We were very happy with the service.
The driver was on time, professional, neatly dressed, and drove safely. We were very happy with the service.
Mr V from United Statesvery easy to use
The driver was the best one we had in our 2 weeks in Europe. He was easy to find, spoke great English, offered us some of his own money to use the restroom, looked up our flight to determine the correct terminal to take us to and told us how to properly navigate the Madrid airport.
Mrs M from United StatesNo one was there to pick us up. We searched all over the train station for driver before having a local guy call the company for us. They stated there was some mix up and they sent someone to pick us up.
No one was there to pick us up. We searched all over the train station for driver before having a local guy call the company for us. They stated there was some mix up and they sent someone to pick us up.
Mr Z from United KingdomThey contract out to local cab companies. They take their fee and take no responsibility at all for no-shows. I will never use their service again and will urge others not to risk it.
The driver never showed up and Shuttledirect accepted the driver's version that we never showed up despite the fact that we presented evidence to the contrary (including phone records showing that we tried calling the local company... we were answered twice by a non-English speaker who just put the phone down on us).
