With the mix up of a delayed flight, enough can't be said about 'Ruen' (name?) who turned a very difficult situation into relief. 'Ruen' He was the epitome of what a professional customer service representative should be. It's because of representatives such as 'Ruen' that Direct Shuttle earns its accolades for its extraordinary customer service. Thank you, Ruen!!
Excellent! Thanks to Ruen, the driver was there awaiting our arrival
It was great our driver was waiting there for us as we arrived and on time for us at our apartment when we were leaving. Very professional.
It was all very professional and on time
We were a small group of 10 persons travelling to Madrid - we made a round trip transfer from the airport to the hotel in the center of Spanish capital. The service was perfect - we travelled with brand new cars - van and a car - all I can say - BRILLIANT SERVICE!!!!
quick and correct service