Shuttledirect.com Novalja Reviews

Verified transfer reviews from real guests travelling from Novalja. Independent reviews from verified customers. Read and compare verified customer opinions and ratings based on true Airport Transfer clients.

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5.0/5
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Ms S I from United Kingdom
(17/07/2016)
Shuttle Direct booking service

Very easy to book decent priced transfers on the website. My second time using Shuttle Direct and I would suggest it to anyone and everyone.

Transport company service

The drivers we had for our journeys to and from Zadar Airport were extremely punctual and efficient. Special thanks to our driver who took us back to Zadar Airport for being so careful on the roads as the weather at the time was really quite terrible. We felt safe with you at the wheel. Thank You!

Ms A B from United Kingdom
(12/07/2016)
Shuttle Direct booking service

Very good service. Waiting for us on arrival & went out their way to do two drops to separate hotels.
Had to make last minute changes for collection point which they catered for.

Transport company service

Very good service. Waiting for us on arrival & went out their way to do two drops to separate hotels.
Had to make last minute changes for collection point which they catered for.

Ms F T from United States
(31/08/2015)
Shuttle Direct booking service

The currency was confusing on the website as I was seeing the price in pounds on the website but then was charged in Euros. I initially thought that I had been overcharged.

Transport company service

Our driver was the same guy both ways and he was wonderful! Very helpful and on time. He was a safe driver and knew exactly where we were going.

Mr D S from United Kingdom
(23/08/2015)
Shuttle Direct booking service

Really friendly and helpful

Transport company service

Really friendly and helpful

Mr J G from United Kingdom
(22/07/2015)
Shuttle Direct booking service

Nice and easy.

Transport company service

Very Good

Ms S I from United Kingdom
(20/07/2015)
Shuttle Direct booking service

Very easy to use website

Transport company service

I was thoroughly impressed with our driver. On arrival we realised a member of our group suitcase had been lost in transit, our driver waited patiently, helped direct us to the appropriate place, was able to help translate and provide further information and advice. In addition the transfer included WIFI throughout the journey and the option to play music from our mobile devices. I would highly recommend using this service again.

Ms S I from United Kingdom
(20/07/2015)
Shuttle Direct booking service

Very straight forward process to complete the booking

Transport company service

No problems at all, our driver knew exactly where he was going and also was on time

Ms M M from United Kingdom
(06/07/2015)
Shuttle Direct booking service

The site is easy to use and payment method secure and safe.

Transport company service

The service was excellent arrived on time no stress no hassle. The driver was very friendly and offered to stop for toilet breaks and food breaks. Overall had a very good experience using shuttle direct!

Ms E L from United Kingdom
(05/07/2015)
Shuttle Direct booking service

Transfer was there when I arrived both there and back. The driver even came to our hostel to collect us on the way home as we were running behind a little

Transport company service

Fab service

Mr O H from United Kingdom
(22/06/2015)
Shuttle Direct booking service

Very good service and easy to use website

Transport company service

Drivers were very accommodating especially with toilet breaks

Hr D D from Germany
(25/07/2016)
Shuttle Direct booking service

Immer pünktlich gewesen
Freundlich
Hat alles gepasst
Super zufrieden gewesen
Immer wieder gerne

Transport company service

Immer pünktlich gewesen
Freundlich
Hat alles gepasst
Super zufrieden gewesen
Immer wieder gerne

Ms F P from United Kingdom
(20/07/2015)
Shuttle Direct booking service

Overall a very good service.

Transport company service

Our driver was an hour late, however we called up and everything was sorted out in no time.

Ms H C from United Kingdom
(07/07/2015)
Shuttle Direct booking service

It was ok. Got to where we needed to go but didn't understand us and also the transfer there was very rude.

Transport company service

The driver was very rude and shouted and argued with my friend.

Ms M S from United Kingdom
(06/07/2015)
Shuttle Direct booking service

Good

Transport company service

The driver from Zadar to Novajla was driving way too fast and made us feel uncomfortable

Ms H C from United Kingdom
(06/07/2016)
Shuttle Direct booking service

Appalling service, rude staff and didn't even take us to our destination. Will never use again!!!

Transport company service

Had a very bad experience and I want a full refund, did not even get our transfer!

Ms S S from United Kingdom
(02/07/2016)
Shuttle Direct booking service

First of all before we even started our journey the company kept emailing me to tell me that the address I had given for our apartment that we were being dropped at was incorrect, even though I could find it myself perfectly fine when I looked for it on maps on the internet and I had no other address to provide as this was what the owner of our apartment had given. I kept getting emails saying that the company was unable to confirm my booking, right up until the day we were due to get picked up which meant it was very stressful. I also did get our landing time wrong when first booking but corrected this several times in the correspondence with the company, however this seemed to be ignored as we ended up waiting for an extra 4 hours at the airport for our transfer to come and pick us up. Not only this but during this time whilst we were waiting we tried to call the office several times and it was shut, so we had absolutely no idea when our transfer was turning up or if it even was, instead we had to sit in the airport for hours hoping it would arrive. As if this wasn't bad enough, on the way home I was concerned that the same thing would happen and our transfer would be late again so I emailed beforehand to confirm the pickup time and place, which although I did get a receipt of confirmation for, the transfer was still an hour late. I am very disappointed with this service and certainly won't be travelling with shuttle direct again, had the transfer been any later we would've missed our flight which isn't a risk I'm willing to take. Awful service.

Transport company service

First of all before we even started our journey the company kept emailing me to tell me that the address I had given for our apartment that we were being dropped at was incorrect, even though I could find it myself perfectly fine when I looked for it on maps on the internet and I had no other address to provide as this was what the owner of our apartment had given. I kept getting emails saying that the company was unable to confirm my booking, right up until the day we were due to get picked up which meant it was very stressful. I also did get our landing time wrong when first booking but corrected this several times in the correspondence with the company, however this seemed to be ignored as we ended up waiting for an extra 4 hours at the airport for our transfer to come and pick us up. Not only this but during this time whilst we were waiting we tried to call the office several times and it was shut, so we had absolutely no idea when our transfer was turning up or if it even was, instead we had to sit in the airport for hours hoping it would arrive. As if this wasn't bad enough, on the way home I was concerned that the same thing would happen and our transfer would be late again so I emailed beforehand to confirm the pickup time and place, which although I did get a receipt of confirmation for, the transfer was still an hour late. I am very disappointed with this service and certainly won't be travelling with shuttle direct again, had the transfer been any later we would've missed our flight which isn't a risk I'm willing to take. Awful service.

Mr L M from United Kingdom
(27/07/2015)
Shuttle Direct booking service

The booking experience was easy unlike the service provided which was non-existent. Our driver didn't turn up to the pick up location and the number provided on the voucher was not even valid as they were out off office and thus no one could help us as we were stranded in a completely different country.

Transport company service

Poor service, poor customer service, poor company all in all. No full refund, explanation was given as to what had even happened and this caused myself and my friends to seek other alternatives of travelling which costs us even more money. We haven't received any feedback or our Full refund for a service we didn't even use!