Shuttledirect.com Frankfurt am Main Reviews

Verified transfer reviews from real guests travelling from Frankfurt am Main. Independent reviews from verified customers. Read and compare verified customer opinions and ratings based on true Airport Transfer clients.

Book now your transfer from/to Frankfurt am Main
3.6/5
  • 5
    53.846153846154%
    14
  • 4
    15.384615384615%
    4
  • 3
    0%
    0
  • 2
    0%
    0
  • 1
    30.769230769231%
    8
3.8/5
  • 5
    57.142857142857%
    12
  • 4
    14.285714285714%
    3
  • 3
    0%
    0
  • 2
    4.7619047619048%
    1
  • 1
    23.809523809524%
    5
Shuttledirect.com reviews on Feefo
Shuttledirect.com reviews on eKomi
Shuttledirect.com reviews on Google
Hr. M from Germany
(26/05/2019)
Shuttle Direct booking service

It was very comfortable! The driver is cool.

Transport company service

It was very comfortable! The driver is cool.

Mrs M from Saudi Arabia
(09/05/2018)
Shuttle Direct booking service

Driver was on time.car was clean. I would recommend you,but please look into making your prices less.

Transport company service

Driver was on time.car was clean. I would recommend you,but please look into making your prices less.

Mr M from Brazil
(04/09/2017)
Shuttle Direct booking service

Atendimento cordial, assim como veículo em ótimas condições.

Transport company service

Atendimento cordial, assim como veículo em ótimas condições.

Mr A from Greece
(06/07/2015)
Shuttle Direct booking service

Very good website

Transport company service

Very good driver and very nice car.And the staff in the office are perfect

Sr. J from Uruguay
(01/02/2020)
Shuttle Direct booking service

Muy buen servicio. Estaba presente a la salida nuestra del aeropuerto con un cartel con nuestro nombre.
Muy correcto el chofer y el traslado fue correcto, todo muy bien.
Volvi a contratar el servicio para el retorno.

Transport company service

Todo muy bien !
Excelente, puntual , correcto y amable.

Mr P from United Kingdom
(18/11/2019)
Shuttle Direct booking service

Service was good apart from not explaining exactly where the pick up point was. Other than that very smooth

Transport company service

It was fine and straightforward

Sr P from Ecuador
(12/11/2015)
Shuttle Direct booking service

No fue tan fácil encontrar el sitio por google, pero no era complicado de usar.

Transport company service

Puntuales y serios.

Sig. g from Italy
(28/09/2015)
Shuttle Direct booking service

prenotazione su web facile e chiara

Transport company service

l'autista si è fatto aspettare, per quello che è stato pagato non doveva accadere

Herr N from Sweden
(23/09/2013)
Shuttle Direct booking service

Servicebedömning : Bra
Produkt : Bra

Transport company service

Servicebedömning : Bra
Produkt : Bra

Ms J from United States
(16/06/2013)
Shuttle Direct booking service

The website was easy to use once I realized that I had to select the city of Frankfurt from the drop down menu before I could enter my hotel address.

Transport company service

The driver was very helpful and suggested restaurants in the area. The only thing that was odd was that we were transported in a black unmarked van. However the driver did wear a shuttle direct t shirt which was professional.

Ms M from Australia
(04/05/2018)
Shuttle Direct booking service

The car was immaculate and the driver was courteous but there was some mix up with the “meeting point” - neither the driver nor us had enough information. We were waiting at the meeting point in Frankfurt airport and our driver was waiting somewhere else. All worked out okay in the end.

Transport company service

The car was immaculate and the driver was courteous but there was some mix up with the “meeting point” - neither the driver nor us had enough information. We were waiting at the meeting point in Frankfurt airport and our driver was waiting somewhere else. All worked out okay in the end.

Mr M from United Kingdom
(21/07/2020)
Shuttle Direct booking service

Driver never showed up

Transport company service

Driver never showed up

Fr. T from Germany
(04/11/2019)
Shuttle Direct booking service

Buchung wurde wegen Verfügbarkeitsengpässen abgesagt. Sehr ärgerlich. Besseres Buchungsmanagement notwendig.

Transport company service

Kauf war in Ordnung, Website ok

Mr M from Brazil
(13/09/2019)
Shuttle Direct booking service

Impossível avaliar pois devido à atraso na imigração (haviam filas que demoraram mais de 1 hora), quando saímos na área de desembarque não encontramos o motorista. Foi tentado contato com telefone da empresa indicado no voucher, a qual informou que o motorista esperou 1 hora, e foi embora, e que no horário em que fizemos o contato telefônico ( por volta das 19h) a empresa não tinha mais motorista disponível. Houve falhas, sim, de ambas as partes, apesar que nós não tivemos responsabilidade no atraso do atendimento na imigração. Como não foi prestado o serviço, tampouco dado atendimento esperado quando solicitamos através do contato telefônico, com a simples resposta de que não tinham motorista disponivel, não tenho como avaliar o serviço, por isso a nota mínima.

Transport company service

Impossível avaliar pois devido à atraso na imigração (haviam filas que demoraram mais de 1 hora), quando saímos na área de desembarque não encontramos o motorista. Foi tentado contato com telefone da empresa indicado no voucher, a qual informou que o motorista esperou 1 hora, e foi embora, e que no horário em que fizemos o contato telefônico ( por volta das 19h) a empresa não tinha mais motorista disponível. Houve falhas, sim, de ambas as partes, apesar que nós não tivemos responsabilidade no atraso do atendimento na imigração. Como não foi prestado o serviço, tampouco dado atendimento esperado quando solicitamos através do contato telefônico, com a simples resposta de que não tinham motorista disponivel, não tenho como avaliar o serviço, por isso a nota mínima.

Ms R from United States
(23/10/2014)
Shuttle Direct booking service

The whole process was confusing and unclear. All I received was a voucher for a third party company with no details about arranging a pickup time.

I tried to find this company on the Internet to email them to request a pickup time. I received an email from the website saying they had no knowledge if my reservation. At a dead end, I took a taxi to the airport.

Once I'm back in the US I have a voicemail from my hotel saying my shuttle was there!! With no communication from the shuttle company to me directly!

Transport company service

Terrible.

There is no clear way to arrange a pickup time. This is the most important issue, the whole reason you schedule a shuttle-to be picked up.

Sra l from Argentina
(22/06/2014)
Shuttle Direct booking service

El servicio lo anule pues no hice el trayecto , con más de un mes de anticipación. Y no me devolvieron lo que pague, me descontaron dinero 20 por ciento , me parece un abuso siendo que avise con tanta anticipación, un servicio no usado free cancelación. Solicito restitución total del importe pagado. Gracias

Transport company service

El servicio lo anule pues no hice el trayecto , con más de un mes de anticipación. Y no me devolvieron lo que pague, me descontaron dinero 20 por ciento , me parece un abuso siendo que avise con tanta anticipación, un servicio no usado free cancelación. Solicito restitución total del importe pagado. Gracias