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Simple booking process and easy to make amendments.
Drivers were both very pleasant, spoke good English and we arrived in a timely fashion. Would be very happy to book with this company again!
Very easy to use and book transfer
Excellent service. The driver was waiting with board and explained a few things along the route
Booking was very clear and easy
The transfer was perfect. Our flight in to Lyon was delayed by over an hour but your driver was waiting and delivered us speedily to Alpe D'Huez. The return journey was equally care free.
Booking experience was fine. I used the internet.
Driver was waiting when we arrived even though flight was delayed. He drove very well and was very nice. It was a great experience.
Service rating :Easy to book the taxi transfers. Possibly a little more expensive than booking local taxis direct but that not as easy.
Our plane was delayed by 2.5 hours but French air traffic control but the taxi was waiting for us. friendly welcome and quick transfer.
Our return trip was booked for around 12 noon giving plenty of time for our 16:20 flight. However the taxi firm were worried about traffic and possible bad weather (it was nice and sunny!) and wanted to move pickup to 9:00. I suggested 10:00 but they wouldn't guarantee making our flight! We were picked up at 9:00 and got to the airport at 10:45! The taxi driver admitted she had to return to Alpe d'Huez twice more for 2 further pickups. I suspect this was the reason for the early pickup and not the traffic. The airport was totally overcrowded with nowhere to sit. As a result of our early pickup we had to wait in very uncomfortable surroundings for 6 hours before going through security!
Website easy to use, although the requirement to print vouchers was not made obvious and therefore overlooked - would be much easier to simply email us the information required.
Driver on outward journey was unwilling to stop for toilet breaks, despite the transfer taking 5 hours due to bad weather.
Driver on return journey was excellent.
Servicescore : All good
It was good but the driver could have driven a but slower on the mountain since everyone was getting a little bit sick.
The website was very easy to use.
We'd booked a private taxi for our transfer between Grenoble Airport and Alpe D'Huez. Due to a large snowfall on the day if our arrival our taxi was unable to meet us at the airport. Grenoble airport was total chaos, many people had missed their flights home and we're trying in vain to arrange alternative travel plans. Those of us who had just landed were being advised that the road to the main ski areas were gridlocked with cars and coaches that wouldn't be moving until the following morning. It was the worst scenario you could possibly imagine.
The Actibus desk was doing it's best to deal with a huge number of stranded passengers and we were advised to seek lodging in Grenoble as there was no taxi to take us up the hill.
Luck was on our side however as Actibus managed to get us on a Skiworld transfer bus that had a few spare seats which eventually got us to our resort after a 5 hour trip.
Despite a very difficult situation I was very relieved to has made it To our accommodation in time to get a reasonable amount of sleep when soo many people had to sleep in the airport or on a gymnasium floor.
I'd like to thank the ActiBus employees and in particular Claire who was valiantly managing the desk at Grenoble Airport.
Our return journey was totally hassle free, despite Grenoble airport being a cattle shed which is totally unfit for the numbers of passengers they herd through on a Saturday.
I'd definitely book with Actibus again as they managed to ultimately get us up the hill in what was a horrendously bad situation.