Shuttledirect.com Lierna Reviews

Verified transfer reviews from real guests travelling from Lierna. Independent reviews from verified customers. Read and compare verified customer opinions and ratings based on true Airport Transfer clients.

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Mr R from Romania
(24/09/2018)
Shuttle Direct booking service

Our driver was supposed to pick us up at 04:19 in the morning from Fiumelatte and take us to Bergamo Airport.

It was 04:24 already and no sight of the driver, so I called the urgent calls number.
The guy seemed ok at first telling me that he will contact the driver and call me back for info. 5 minutes pass and no call back and no driver. I call again and the guy tells me that he cannot make contact with the driver if I keep calling him. 10 minutes later the driver shows up.

The urgent calls guy texts me saying that he can't reach the driver by phone or anything (20 minutes after I initially called him..) .

Anyway, we arrived at Bergamo airport with no issues in the end, but I do believe more communication would be helpful, like being contacted by the driver either 1 day before, or 15-30mins before being picked up.

Transport company service

Driver was 15-20 mins late. I don't mind being late since we still arrived relatively early for our flight, but atleast communicate with me and tell me on phone you will arrive later a bit. The urgent calls phoneline did not help at all. After calling him, he told me to wait until he calls me back with info, but he never did. I called him back and he was angry at me because I was keeping his phone busy in his words ("I cannot call the driver if you keep the line with me busy") - okay that's fine, but 5-10 mins passed.. In the end driver arrives about 15 to 20 minutes later, and the urgent calls guy texts me saying that the driver is not reachable by phone ( you could atleast call me). Overall, if you have no other option you can use ShuttleDirect, but be aware of the lack of communication on their side.