Shuttledirect.com Ixtapa-Zihuatanejo Airport (ZIH) Reviews

Verified transfer reviews from real guests travelling from Ixtapa-Zihuatanejo Airport (ZIH). Independent reviews from verified customers. Read and compare verified customer opinions and ratings based on true Airport Transfer clients.

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Mr C B from United States
(24/01/2021)
Shuttle Direct booking service

On time pickup at airport as scheduled. Recommend this transportation company to and from airport.

Transport company service

Good service. Recommend using this Company.

Mrs L W from Canada
(24/03/2020)
Shuttle Direct booking service

they were great, on time and careful drivers.

Transport company service

would definitely use again!

Mrs R D from United States
(12/03/2020)
Shuttle Direct booking service

I purchased my shuttle service prior to my trip. I was a little nervous because I’ve never been to Zijuatanejo before. The entire experience was seamless!!! Purchasing the transport online is straightforward & simple. They picked us up & dropped us off without any issues. They did not have a sign with our name in it though, as promised on our voucher. They picked us up from our hotel & took us back to the airport without any issues. Drivers are professional, friendly & great drivers. The vans are clean, comfortable & great working air conditioning. Only suggestion is to verify rides via email instead of trying to call to confirm. For foreigners it’s not always easy to call.

Transport company service

Purchasing transfers is easy, straightforward!

Mr D S from Canada
(01/03/2020)
Shuttle Direct booking service

on time clean professional service!

Transport company service

on time clean professional service!

Mrs B C from Canada
(02/11/2019)
Shuttle Direct booking service

The person who picked us up at the airport was there early & very nice. The driver was lovely!

Transport company service

Very good service. Recommend them

Mrs S Q from United States
(20/08/2019)
Shuttle Direct booking service

They were there on time and got us to our hotel without a problem!

Transport company service

Clean vehicles and professional driver.

Mr M M from Canada
(18/01/2020)
Shuttle Direct booking service

They did pick us up without much of an issue even though our flight was an hour late. They did not have a sign with our name or anything saying that they were with shuttle direct but we found our guy. After waiting about 25 minutes, we were led to a 6 passenger van and then another couple came in and they were paying direct without having had a reservation and paid much less than us, then they added another single lady that had reserved like us, then another single man without a reservation. He spoke english so I asked him what he paid, and it was about a quarter of what we paid. Keep in mind that we were 2, so he probably got it for half of what we were charged.

Transport company service

They did pick us up without much of an issue even though our flight was an hour late. They did not have a sign with our name or anything saying that they were with shuttle direct but we found our guy. After waiting about 25 minutes, we were led to a 6 passenger van and then another couple came in and they were paying direct without having had a reservation and paid much less than us, then they added another single lady that had reserved like us, then another single man without a reservation. He spoke english so I asked him what he paid, and it was about a quarter of what we paid. Keep in mind that we were 2, so he probably got it for half of what we were charged.

Mr K M from United States
(12/10/2020)
Shuttle Direct booking service

It was okay, but driver asked for tip which was supposed to be included. Also, we paid for the large van and were put in a small sedan.

Transport company service

I paid for a van and got a small sedan.

Mr P K from United States
(15/01/2021)
Shuttle Direct booking service

They called/emailed while we were in transit that they were not goin to show up. Not a great way to begin a vacation! They've not reimbursed us yet either

Transport company service

POOR! Try something else next time

Mr J L from United States
(29/11/2020)
Shuttle Direct booking service

When I arrived at the airport no one was there. I called talk to an agent they put me on hold I was disconnected. Call back two more times still no help. I ended up having to take a taxi to the hotel. It was a waste of my money.

Transport company service

It cost me $100 to have no one to pick me up

Mr G W from Canada
(10/02/2020)
Shuttle Direct booking service

Arrived at airport in Zih. No ride. Scrammbled to find rep. Since we hired your company to have transportation peace of mind, and room for our golf clubs. Well we got in a cab, golf clubs rammed in front seat with case right in my face in crammed back seat. Refund please?

Transport company service

It was terrible, please read above.

Mr F C from Canada
(24/12/2019)
Shuttle Direct booking service

They drop my mom and daughters at the wrong address even thought they had our butler phone number, they never bother to give him a call to find out where was the house. They had to hire two cabs plus what we already paid,
Never will recommend this service to anyone

Transport company service

Poor service, double the price of a regular cab and driver don’t know the area